Shipping Policy

Last Updated: August 11, 2026

At Novexa Trend, we aim to provide a convenient and reliable delivery experience for customers throughout the United Arab Emirates.

1. Order Processing

Orders are normally processed within 1–2 business days after the order is successfully placed.

Orders placed during weekends, public holidays, promotional campaigns, or periods of high order volume may require additional processing time.

Once your order has been dispatched, tracking information may be provided where available.

2. Delivery Time

Our estimated delivery time within the UAE is generally:

1–3 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Remote areas
  • High order volumes
  • Circumstances outside our reasonable control

3. Delivery Areas

Novexa Trend delivers across the United Arab Emirates, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

Certain remote or difficult-to-access areas may require additional delivery time.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before the order is completed.

Selected products, promotions, or offers may qualify for Free Delivery.

Where a free-delivery promotion applies, the relevant conditions will be displayed on the website or at checkout.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible products and locations.

COD availability may vary depending on:

  • Product
  • Delivery location
  • Order value
  • Courier availability
  • Other applicable conditions

The available payment methods will be displayed during checkout.

6. Accurate Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Mobile number
  • Building/villa information
  • Street/area
  • City
  • Other relevant delivery instructions

Novexa Trend is not responsible for delays caused by incorrect or incomplete information provided by the customer.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable or the provided delivery information is incorrect or incomplete, the courier may make another delivery attempt where available.

Additional delivery arrangements or charges may apply depending on the circumstances.

8. Delayed Orders

If your order has been delayed beyond the estimated delivery period, please contact us.

We will work with the relevant delivery provider to investigate the status of your order.

9. Lost or Damaged Shipments

If your order appears to have been lost or arrives damaged, please contact us as soon as possible.

Please provide your order number and, where applicable, photographs or videos showing the condition of the package/product.

We will review the issue and provide an appropriate solution in accordance with our policies and applicable UAE law.

UAE e-commerce rules require online merchants to provide goods according to the announced specifications and agreed logistics terms, and consumers have rights to complain about purchases.

10. Contact Us

For shipping questions or delivery assistance:

Novexa Trend
📧 Email: abubakershopify@gmail.com
📱 Phone/WhatsApp: +971 56 475 5412
📍 Address: International City, Dubai, DU, United Arab Emirates