Terms of Service

Welcome to Novexa Trend.

These Terms of Service govern your use of the Novexa Trend website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Novexa Trend

Novexa Trend operates an online retail store serving customers in the United Arab Emirates.

Business Name: Novexa Trend
Email: abubakershopify@gmail.com
Phone/WhatsApp: +971 56 475 5412
Address: International City, Dubai, DU, United Arab Emirates

UAE e-commerce legislation requires digital merchants to make relevant terms, pricing, logistics/payment information and other required information available to consumers.

2. Website Use

By using our website, you agree to use it only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.
  • Submit false or misleading information.
  • Attempt unauthorized access to our website or systems.
  • Interfere with website functionality.
  • Introduce malicious software or harmful code.
  • Abuse promotions or discount offers.
  • Use automated systems to disrupt the website.
  • Copy or misuse website content without permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information are accurate.

However, minor differences may occur between product images and the actual product due to:

  • Screen settings
  • Lighting
  • Manufacturer packaging
  • Product batches
  • Manufacturing variations

We do not intentionally provide misleading or inaccurate product information.

UAE e-commerce law requires digital merchants to avoid misleading methods and provide accurate descriptions of goods and services.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may contact the customer regarding an alternative solution or, where appropriate, cancel the order and process an applicable refund.

5. Prices

All prices displayed on our website are in UAE Dirhams (AED) unless otherwise stated.

Prices may change from time to time.

The price applicable to your purchase will be the price displayed at the time you complete your order, subject to correction of obvious pricing errors.

6. Promotions and Discounts

Novexa Trend may offer:

  • Discount codes
  • Automatic discounts
  • Buy-more-save-more offers
  • Free delivery promotions
  • Seasonal promotions
  • Other promotional offers

Each promotion may have its own conditions.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash.
  • Promotions may have expiry dates.
  • Certain promotions may not be combined.
  • Some products may be excluded from promotions.

If an obvious pricing or promotional error occurs, we may correct the error and, where appropriate, contact affected customers.

7. Orders

When you place an order through our website, you are requesting to purchase the selected products.

We reserve the right to review an order before fulfillment.

Where legally permitted, an order may be cancelled due to circumstances such as:

  • Product availability issues
  • Obvious pricing errors
  • Incorrect customer information
  • Delivery limitations
  • Suspected fraudulent activity
  • Technical errors
  • Other legitimate legal or operational reasons

If a paid order is cancelled by Novexa Trend, any applicable refund will be processed.

8. Payment

Available payment methods may include:

  • Credit/debit cards
  • Cash on Delivery
  • Other payment methods displayed at checkout

Payment processing may be handled by third-party payment providers.

Customers are responsible for providing accurate payment and contact information.

9. Cash on Delivery

Where COD is available, customers agree to accept and pay for the order upon delivery.

Repeated refusal of legitimate COD orders or misuse of COD services may result in restrictions on future COD availability.

10. Delivery

Delivery is governed by our Shipping Policy.

Estimated delivery times are not guaranteed unless specifically stated otherwise.

Delivery may be affected by courier operations, weather, public holidays, remote locations, or other circumstances outside our reasonable control.

11. Returns and Refunds

Returns are governed by our Return Policy.

Refunds are governed by our Refund Policy.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights under UAE law.

UAE consumer-protection law provides consumers with rights including correct product information, safe purchasing conditions, and appropriate compensation for damage resulting from defective goods.

12. Customer Information

Customers are responsible for providing accurate information required to process and deliver an order, including:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Other relevant order information

We may contact you using the information provided to confirm, process, deliver, or support your order.

13. Privacy and Personal Data

We respect your privacy.

Personal information collected through our website may be used for legitimate purposes such as:

  • Processing orders
  • Delivering products
  • Processing payments
  • Providing customer support
  • Managing returns and refunds
  • Improving our services
  • Complying with legal obligations

We take reasonable measures to protect customer information.

UAE Federal Decree-Law No. 45 of 2021 establishes a framework for protecting personal data and includes obligations relating to confidentiality, security and processing of personal information.

For more information, please see our Privacy Policy.

14. Marketing Communications

Where required, we will obtain the appropriate consent for marketing communications.

Customers may opt out of promotional communications where applicable.

UAE e-commerce and consumer-protection rules address consumer choices regarding advertising and marketing communications.

15. Intellectual Property

The Novexa Trend name, logo, website design, graphics, text, images, product content, and other original website materials are owned by or used with permission by Novexa Trend and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, or commercially use our website content without permission, except where permitted by law.

16. Third-Party Services

Our website may use third-party providers for services including:

  • Payment processing
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Marketing
  • Customer communication
  • Other website functionality

Third-party providers may have their own terms and privacy policies.

17. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur due to:

  • Maintenance
  • Technical problems
  • Hosting issues
  • Internet/network problems
  • Security incidents
  • Third-party service interruptions
  • Other circumstances beyond our reasonable control

18. Changes to These Terms

Novexa Trend may update these Terms of Service from time to time.

When changes are made, the updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates, subject to mandatory consumer rights and other applicable legal requirements.

Any dispute will be handled by the competent authorities/courts with jurisdiction under applicable UAE law.

20. Contact Us

If you have any questions, complaints, concerns, or requests regarding your order or these Terms, please contact us:

Novexa Trend
📧 abubakershopify@gmail.com
📱 +971 56 475 5412
📍 International City, Dubai, DU, United Arab Emirates

We aim to respond to customer concerns and complaints as promptly and fairly as reasonably possible.